Plastic Republic .co.uk
Design My House Sign.co.uk
 

Best for Price, Quality & Design


 
 
   
   
Frequently Asked Questions
   
  The staff at Plastic Republic are all very helpful and always happy to talk to you about your specific requirements for a house sign or number plaque but you may find your more general queries answered here.
  If you need to contact us you may use the form on the Contact page for a fast response, email us at sales@designmyhousenumber.co.uk for a same day reply or alternatively you may call us between 10am and 4pm on 0843 289 9067
   
Q
Do you make all the house plaques and numbers?
A
Yes, as skilled signage makers we design and manufacture all of our products from scratch. Our creative team have been making signage for many years (see about us page) and are able to produce highly innovative signage using only the highest quality materials.
   
Q Do I get all of the items I need to install the LED signs? Do I need to buy any extra items?
A The LEd signs come complete with everything required to install them. All you need to do is create a tiny 5mm hole to feed the wire through for the plug-in versions or your electrician will need to feed a wire through from the mains for that version. All fixings and power sources are hidden so that in the daytime the sign looks like 'normal' house sign but comes to life at night time when switched on.
   
Q How much does it cost to run the LED sign?
A

The power consumption of the Aurora is 0.5 watt so to compare against a 60watt light bulb the Aurora can run for 120 hours for the equivalent of one hour of a 60 watt light bulb.
How much it costs each year is dependent on your tariff but it is very little indeed.

   
Q
Is there a guarantee with the house signs and numbers?
A
Yes, all our products carry a one year manufacturer's guarantee. Please see our Terms page for info
   
Q
How much is shipping?
A
We have a standard charge of £3.99 per order that covers most of our products. Any larger items that may vary will have a clear indication that it will be more.. European shipping is £5.99 and Rest of the World shipping is £10.99. Please see our Shipping page for details
   
Q
What is One-Click™?
A
If you see a house sign design on a One- Click™ scroll bar on in the gallery that you particularly like, you can simply click it (One-Click™) and the design will be loaded into the relevant Go Design™ page and all you have to do is enter your details. If you change your mind about any part of the design you can still change any feature. Great if you don't have much time for designing or prefer to buy a set design or just fall in love with one you can see.
   
Q
I have my design code - how do I see what I have designed?
A
Go to any Go Design™ page. Look for the line 'Save / Restore /Restart' and click to open it. Type your design code into the white box labeled 'Design Code' then click Restore. Your design will open for you to view it. If you have not clicked 'Buy' you will be able to continue editing your design. You can also scan the QR code if you want to share it via smartphone before commiting to buy.
   
Q
My design is locked because I put it in the cart but I want to change it before buying
A
Please just get in touch with us by email / contact form or telephone and let us have your design number. We will be able to unlock it for you.
   
Q
I'm not sure that I have designed my sign correctly - can you help me to do it?
A
Yes. Please contact us with your design number (click on Save) and we will be able to open it at this end and work with you to ensure you have the exact design that you want.
   
Q
How long will it take to receive my item?
A
Most products will be manufactured and shipped in 3 - 5 working days. We use Royal Mail first class so the longest an item should take to get to you is 7 working days. Any items outside of this process will have a clear indication that it will take longer. Most items are not sent recorded so that they get to you without having to go to collect it if you are at work and miss the postman. Most of them will fit through the letterbox in secure packaging. Please see our Shipping page for details
   
Q
What if the item gets damaged in the post or it is incorrect when I receive it?
A
Just give us a call or drop us an email. We will of course sort it out for you as quickly as possible. If you have your design number to hand (for house plates) it helps.
   
Q
I live outside of the UK, can I still buy from you
A
Yes, the postage shown is for UK but if you contact us first we will give you a quote for shipping to your country
   
Q
Do I get instructions on how to fit the item?
A
Yes, all our products come with fitting instructions and a template to assist with alignment. Where appropriate all fixings and screws are included.
   
Q
Will the fixings be visible on my individual house numbers if the typeface is thin?
A
No, we contour the font to make it stronger than you see on screen to ensure all fixings are hidden from the front view.
   
Q
Is the image I see on screen an exact representation of what I will receive?
A
What we display on screen is a very good likeness although an exact representation is not always possible. Some things such as colours may vary slightly when you receive them due to onscreen resolutions and we may need position text a little differently for design purposes but not to any great extent. All photographs used on the site are geniune images of the finished products.
   
Q
Do you use a good grade of acrylic?
A
Yes, we only use Plexiglas or other high brand products to ensure your product is the best it possibly can be.
   
Q
What is aluminium composite and is it good for outdoor use?
A
Aluminium composite has a metal front and back with a lighter center, making it much more user friendly than 100% metal. The composition is strong enough for general outdoor signage and we use it in all our shop signage as well as for home use.
   
Q
You use a PayPal checkout - do I need to have a PayPal account to buy from you?
A
No, you can use any credit / debit card but if you have a PayPal account you can use it. Just make the selection as you go through checkout.
   
Q
I want to order a large quantity for my business, can I do that?
A
Yes, if you are a business that requires a lot of signage please use our contact form or telephone to discuss your requirements
   
Q
Can I return the item if I change my mind?
A
All the the items sold on this site are bespoke and made specifically to your request so you may not return the item. You may only return the item if it is incorrectly made or faulty and it will be repaired /replaced. If the item is incorrect or faulty you will require an RMA number -please use the contact form to apply for one.
   
Q
Do you do any other types of products?
A
Yes, we design and manufacture many different types of signage and display POS, please see the Products page for a full list of our products and websites
   
Q
How can I leave a comment?
A
Use our Contact page and select 'feedback' from the menu and your message will be sent to the appropriate department.